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Return Policy


Thanks for shopping with us! If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, you must contact us at info@xceptol.com    with your Order Details. Please include your Order Number in the Subject Line of the email. If possible, your item should be returned in the original packaging. Your item needs to include the receipt or proof of purchase.

Refunds

Once we receive your item, we will first inspect the packaging and product, and then notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or to the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

We will provide you with a Return Shipping Label in the event you are dissatisfied and need to return your product. If you receive a refund for an item you ordered by mistake, then the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at info@xceptol.com